A few weeks ago, my supervisor asked me to listen the verint of my call. It was really embarrassing. I can't imagine myself taking call that way. Well, I just turned out to be an irate agent for that time and I even don't know why. I lost my patience for such manageable conversation with a customer... and then my supervisor asked me, " what's wrong? do you have any problem that you might want to share" ?...without me knowing tears rolled down my eyes and then i replied.. " uhm sup, if ever there is a need to for me to sign on something, my pen is ready for it or i might as well just pass my resignation letter tomorrow then"... Oops, can i take that back?..
the next thing happened he asked me to log out and we went downstairs to talk. I felt guilty and stupid, all i wanted at that time is to cover my face with the jacket i was holding. he looked at me as if i was a child scolded by a dad.. the last thing i know i cried, again.
well, that was days ago when i was stubborn and weak. I allowed myself to overpower the ache inside me when i worked. Now i have sorted out the pain and manage not to let problems bother me.
Moral lesson: don't let FAKE friends affect you..
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